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Delivery & Returns
Free Delivery on all products.
A surcharge will apply for certain postcodes in Scotland and Wales. For more information on these surcharges please read below. Once we receive your order we will contact you to take further payment for these surcharges if required.
Approximate delivery times will be from 7 days to 28 days subject to stock availabilty. Some products may have a longer waiting perior due to popular demand. Made to order products will be 8-10 weeks and bespoke furniture delivery will be up to 8 weeks.
Delivery times do vary depending on the product so please contact us for further information if you require more precise time frames.
|Scotland Postcodes: EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD||
|Scotland Postcodes: AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50||
|Wales Postcodes: LL, LD, SY16-20, 23-25||
|Wales Postcodes: SA||
|Wales Postcodes: CF, NP||
|North East Postcodes: NE, CA||
|* Please note: VAT needs to be added at 20% *
Returns: At Element One House we know that internet shopping can be daunting so we want to make you as comfortable as possible by offering you a 24 hour ‘no quibble’ returns policy after delivery. Please note that you are responsible for the costs of returning the items to us unless we delivered the item to you damaged or in error.
Any damaged or faulty item must be reported within 24 hours. Any damaged faulty item reported after 7 days will be eligible for exchange only. All return items must have original tags and packaging; and must not have been installed, used, or modified. Simply email or call us and we will provide you with full return instructions.