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Welcome to Element One House

01784 665035

Returns Policy

Returns: At Element One House we know that internet shopping can be daunting so we want to make you as comfortable as possible by offering you a 24 hour ‘no quibble’ returns policy after delivery. Please note that you are responsible for the costs of returning the items to us unless we delivered the item to you damaged or in error. 

Any damaged or faulty item must be reported within 24 hours. Any damaged faulty item reported after 7 days will be eligible for exchange only. All return items must have original tags and packaging; and must not have been installed, used, or modified. Simply email or call us and we will provide you with full return instructions.